Why the Right Cleaning Company Matters
Choosing a commercial cleaning company is a bigger decision than most Austin business owners realize. A bad choice means inconsistent cleaning, security risks from unvetted staff entering your building, damage to your property, and the hassle of finding a replacement. The right choice means a reliable partner who protects your facility, your employees, and your reputation. Here's how to tell the difference.
1. Are They Insured and Bonded?
This is non-negotiable. If a cleaner damages your property or gets injured in your building, you need to know you're protected. Ask for proof of general liability insurance and worker's compensation coverage. A reputable commercial cleaning company in Austin will provide certificates of insurance without hesitation. If they dodge this question, walk away.
2. Do They Background Check Their Employees?
Cleaning crews have access to your entire facility — offices, server rooms, filing cabinets, and break rooms. You need to know who is in your building. Ask whether the company conducts criminal background checks, drug screenings, and reference checks on every employee. At Anago, every franchisee and team member undergoes thorough background screening before they ever enter a client's facility.
3. What's Their Quality Control Process?
Promises are easy. Systems are what matter. Ask how the company monitors cleaning quality. Do they conduct regular inspections? Do they use checklists? Is there a way for you to report issues and get them resolved quickly? Anago uses our proprietary CleanCom® system that lets clients communicate with their cleaning team in real time and provides documented quality assurance on every visit.
4. Can They Customize a Cleaning Plan?
Your Austin facility isn't like anyone else's. A cookie-cutter cleaning contract won't work. The right company will walk through your facility, understand your specific needs, and build a custom plan — not hand you a standard package and call it done. Ask about scheduling flexibility (daily, weekly, monthly), the ability to add or remove services, and how they handle special requests.
5. What Green Cleaning Practices Do They Follow?
More Austin businesses are prioritizing sustainability. Ask whether the company uses EPA-certified cleaning products, follows green cleaning protocols, and can reduce chemical exposure for your employees. This is especially important for medical facilities, schools, and offices where air quality directly affects health and productivity.
6. What's Their Track Record in ${city}?
Ask for local references. A company that's been serving Austin businesses for years will have a list of happy clients willing to vouch for them. Check Google reviews, ask about client retention rates, and look for case studies. Anago has been in business for over 35 years and serves 55,000+ clients nationally — with a strong local presence in Austin and the surrounding metro area.
7. How Do They Handle Pricing?
Beware of companies that quote a price over the phone without seeing your facility. A legitimate commercial cleaning company will conduct an on-site walkthrough before providing a detailed, transparent quote. Be cautious of bids that are significantly lower than competitors — it often means cut corners, undertrained staff, or hidden fees. The cheapest bid almost never ends up being the best value.
